How to Add a FAQ Section That Reduces Support Queries

Every question a visitor has to ask you is a conversion you might lose.

What to Put in Your FAQ

• Pricing questions (even if vague)
• Delivery / turnaround time
• Refund and cancellation policy
• Technical requirements
• 'How is this different from X competitor?'

Building in Draftly

Use the AI Chat to add a FAQ section: type 'Add a FAQ section with 6 questions about [your service]'.

The AI will generate relevant Q&As based on your site content.

SEO Benefit

FAQs with proper markup can appear as rich results in Google. Draftly automatically adds FAQ schema to these sections.

Maintenance

Update your FAQ every quarter. Old answers erode trust more than having no FAQ at all.