Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of websites, applications, and services operated by Draftly at https://draftly.space (collectively, the “Service”). By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

Our Privacy Policy explains how we handle personal data. Our Cancellation & Refund Policy (also set out in Section 5 below) explains how to cancel subscriptions, request refunds, and receive service credits. Both documents are incorporated by reference into these Terms.

2. Eligibility

You must be at least the age of digital consent in your jurisdiction (and in any case not under 16) to use the Service. If you are prohibited from receiving services under applicable law, you may not use the Service.

3. Accounts & security

You are responsible for maintaining the confidentiality of your credentials and for activity under your account. Notify us promptly at support@draftly.business if you suspect unauthorized access.

4. Plans, billing & taxes

Paid features are offered on a subscription or usage basis as described at checkout and on our pricing pages. Fees are billed in advance unless stated otherwise. You authorize us and our payment processors (including Stripe) to charge your payment method for applicable fees, taxes, and renewals.

Renewals. Subscriptions renew automatically for the same term until you cancel in accordance with Section 5 below. Cancelling stops future renewals; it does not automatically delete your account or published sites unless stated otherwise at checkout.

Taxes. Fees exclude applicable taxes unless indicated; you are responsible for any sales, use, VAT, GST, or similar taxes.

5. Cancellation & Refund Policy

This section constitutes Draftly's Cancellation & Refund Policy and satisfies our obligations to payment partners and applicable law, including the Consumer Protection Act, 2019 (India), the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000. A standalone copy is also available at https://draftly.space/legal/cancellation.

5.1 How to cancel your subscription

You may cancel a paid subscription at any time, with no cancellation penalty.

Self-service (recommended):

1. Sign in to your Draftly account.
2. Go to Settings → Billing.
3. Select Cancel Subscription and confirm.

Cancellation takes effect at the end of your current billing period. Until that date you retain access to paid features. After the period ends, your account reverts to the Free plan (or equivalent) subject to plan limits on our pricing pages.

Assisted cancellation: If you cannot access your account, email support@draftly.business from your registered email address, or open a ticket via our Help Center. We will verify ownership and process your request promptly.

Cancelling a subscription does not by itself entitle you to a refund for the current billing period except as set out in Section 5.2 below.

5.2 Refund policy

Draftly offers a 7-day money-back guarantee on new paid subscriptions, in addition to any non-waivable rights you may have under applicable consumer protection law.

Eligibility for a monetary refund. You may request a full refund of your initial payment if:

• you submit the request within 7 calendar days of the initial payment date for that subscription; and
• you have consumed less than 30% of the credits allocated to your plan for that billing period when we receive your request.

When a monetary refund is not available:

• More than 7 days have passed since the initial payment (except where required by law).
• You have used 30% or more of allocated credits — no partial monetary refund will be issued.
• Credits already consumed are non-refundable under any circumstances.
• Renewal charges after the first billing period, unless required by law or stated at purchase.

How to request a refund. Email support@draftly.business or use the Help Center with your account email, payment date, plan name, and reason for the request.

Approved refunds are processed to the original payment method within 5–10 business days. Non-refundable payment-processor or bank fees may be deducted where permitted by law.

5.3 Service credits for dissatisfied customers

If you are unsatisfied but not eligible for a cash refund (for example, because more than 30% of credits were used, or the 7-day window has passed), we may offer one or more of the following at our discretion:

• Service credits added to your account for future AI generations, exports, or plan features;
• Dedicated support via the Help Center to resolve issues and help you succeed on the platform; or
• a one-time plan adjustment or credit top-up where platform limitations affected your experience.

Service credits have no cash value, are non-transferable, and cannot be exchanged for money except where required by law. Contact us through the Help Center or at support@draftly.business.

5.4 Chargebacks

Before initiating a chargeback with your bank or card issuer, please contact us so we can investigate. Unwarranted chargebacks may result in account suspension while the dispute is resolved.

5.5 Consumer rights (India)

Nothing in this Section 5 limits rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law. If you believe your consumer rights have been violated, contact us first for resolution; you may also use applicable e-commerce grievance or consumer-forum mechanisms under Indian law.

6. Acceptable use

You agree not to:

• Violate any law or third-party rights;
• Upload or generate unlawful, infringing, defamatory, harassing, hateful, or sexually exploitative content;
• Attempt to probe, scan, or test the vulnerability of the Service or bypass security;
• Reverse engineer, decompile, or attempt to extract source code or models except where permitted by law;
• Use the Service to build competing scrapers, training datasets, or services that materially impair us;
• Resell or redistribute the Service without our written agreement;
• Interfere with other users’ use of the Service or impose unreasonable load.

We may investigate violations and cooperate with law enforcement. We may suspend or terminate access for violations.

7. Your content & license to us

You retain rights to content you submit (“Your Content”). To operate the Service, you grantDraftly a worldwide, non-exclusive, royalty-free license to host, reproduce, process, transmit, display, and create derivative works (for example, resized images, generated previews) solely to provide, secure, and improve the Service for you.

You represent that you have all rights necessary to grant this license. Do not submit confidential or personal data you are not allowed to share.

8. AI outputs & disclaimer

The Service may use artificial intelligence. Outputs may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing outputs before use, especially for legal, medical, financial, or safety-critical decisions. The Service is provided for creative and productivity purposes and does not constitute professional advice.

9. Our intellectual property

The Service, including software, branding, and documentation, is owned by Draftly or its licensors. Except for the limited rights expressly granted in these Terms, we reserve all rights.

10. Third-party services

The Service may integrate with third-party services (hosting, payments, analytics, etc.). Your use of those services may be subject to third-party terms. We are not responsible for third-party services.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER DRAFTLY NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US $100), EXCEPT WHERE PROHIBITED BY LAW.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum permitted by law.

13. Indemnity

You will defend, indemnify, and hold harmless Draftly and its affiliates, officers, and employees from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from Your Content, your use of the Service, or your violation of these Terms, except to the extent caused by our willful misconduct.

14. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Service with reasonable notice where practicable. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations, indemnity, and dispute provisions) will survive termination.

15. Governing law & disputes

These Terms are governed by the laws of India, excluding conflict-of-law rules, unless mandatory consumer protections in your country require otherwise. Courts in India shall have exclusive jurisdiction, subject to any non-waivable rights you may have to bring claims in your home jurisdiction under consumer protection laws.

If you are located in the EEA, UK, or Switzerland, you may also have the right to bring a claim in your country of residence, and nothing in these Terms limits non-waivable statutory rights.

16. Export & sanctions

You may not use the Service in violation of export control or sanctions laws. You represent that you are not located in a prohibited jurisdiction or listed on any restricted party list.

17. Changes

We may modify these Terms by posting an updated version and changing the “Last updated” date. For material changes to paid customers, we will provide reasonable advance notice where required. Continued use after the effective date constitutes acceptance of the updated Terms.

18. Contact

Questions about these Terms or our Cancellation & Refund Policy: support@draftly.business · Help Center: https://draftly.space/help