How to Add Live Chat to Your Draftly Website

Visitors who chat with a business are 5x more likely to convert than those who don't.

Option 1 — Tawk.to (Free)

• Sign up at tawk.to
• Copy the widget script from your Tawk dashboard
• In Draftly, go to Settings → Custom Code → Before ``
• Paste the script and save

Option 2 — WhatsApp Chat Button

For most Indian businesses, WhatsApp is more effective than live chat.

Add a floating WhatsApp button:

• In Draftly, add a Custom HTML block in the footer


• Paste a WhatsApp link button: `Chat on WhatsApp`


• Style with CSS to make it a fixed floating button

Option 3 — Intercom or Crisp

For SaaS businesses needing user context (logged-in user data), Intercom and Crisp offer script-based integrations via Custom Code.

Best Practices

• Set realistic response time expectations ('usually replies within 2 hours')
• Offline hours should show an email capture, not a broken chat
• Don't use both WhatsApp chat AND live chat — pick one